Terms & Conditions

These terms apply to every booking made with CoreKit Air Care Sdn. Bhd. (Registration No. 202103047821 (1417296-K)), whether placed through corekit.help, by phone, or by WhatsApp. Placing a booking means you accept them. These terms are governed by the laws of Malaysia.

1. Quotes and pricing

Starting prices shown on this website cover the most common configuration stated on the relevant service page. The final price is confirmed by the technician on-site before work begins and does not change afterwards unless you approve additional work. Quotes remain valid for 14 days. All prices are in Ringgit Malaysia (RM) and, where applicable, inclusive of SST.

2. Bookings and access

We provide a two-hour arrival window for each visit. You agree to provide safe access to the unit, a working power supply, and a water point for wash services. If the technician arrives and cannot access the property or the unit within 20 minutes, the visit may be treated as a cancelled appointment under clause 4.

3. Performing the work

Our technicians follow manufacturer service procedures and Malaysian safety regulations. We may decline or pause work where equipment is unsafe, illegally installed, or where continuing would risk damage — you will be told why and given options. Photographs may be taken before and after the job solely for the service record.

4. Rescheduling and cancellation

You can reschedule or cancel free of charge up to 4 hours before the arrival window. Later cancellations, or failed access under clause 2, incur a RM50 call-out charge. We may reschedule for weather, breakdown or emergency reasons, in which case no charge applies and you get priority on the next available slot.

5. Warranty

Workmanship is warranted for 90 days from the service date. Installations carry a 12-month workmanship warranty in addition to the manufacturer’s warranty on the equipment itself. The warranty covers the work we performed; it does not cover unrelated faults, wear-and-tear parts, damage by third parties, or systems that were modified after our visit. Warranty terms for refunds and re-visits are detailed in the Return & Refund Policy.

6. Liability

We carry public liability insurance. Our total liability for any claim connected to a service visit is limited to the greater of the amount you paid for that visit or the amount recoverable under our insurance policy. We are not liable for indirect losses such as loss of business or spoiled goods, except where liability cannot be limited under Malaysian law, including the Consumer Protection Act 1999. Nothing in these terms limits your statutory rights.

7. Payment

Payment is due on completion of the visit, by cash, bank transfer, or DuitNow QR. Corporate accounts may apply for 14-day invoicing terms. Unpaid invoices beyond 30 days accrue a late charge of 1.5% per month.

8. Website content

Content on corekit.help is provided for general information about our services and may be updated at any time. Text, images and branding belong to CoreKit Air Care Sdn. Bhd. and may not be reproduced commercially without written consent.

9. Disputes

Tell us first — most issues are fixed with a phone call and, where justified, a free re-visit. Unresolved disputes fall under the non-exclusive jurisdiction of the courts of Malaysia. Consumers may also refer eligible claims to the Tribunal for Consumer Claims Malaysia (TTPM).

10. Contact

CoreKit Air Care Sdn. Bhd.
No. 17-2, Jalan Puteri 4/5, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Email: [email protected] · Phone: +60 12-337 8264