Return & Refund Policy

We would rather fix a problem than argue about it. This policy sets out exactly what you can expect from CoreKit Air Care Sdn. Bhd. when a service, part or unit does not meet the standard you paid for.

Service visits

Free re-visit (first remedy)

If a fault we serviced or repaired returns within the 90-day workmanship warranty, contact us and we will schedule a re-visit at no charge, normally within 3 working days. This is our primary remedy and resolves the overwhelming majority of cases.

Refunds on labour

If two re-visits fail to resolve the same fault, or if we are unable to offer a re-visit within 7 working days, you may choose a refund of the labour charge for that job instead. Approved labour refunds are paid within 10 working days by bank transfer.

What is not refundable

• Faults unrelated to the work we performed, or new faults arising from age and wear.
• Work altered, opened or “re-repaired” by another contractor after our visit.
• Diagnosis fees, where a repair quote was given but declined — the diagnosis itself was delivered.
• Refrigerant already consumed in a top-up performed to spec, verified by the recorded pressure readings.

Parts and equipment

Faulty parts

Parts we supply and fit are covered by the manufacturer’s warranty (typically 6–12 months). If a supplied part fails within warranty, we replace it and cover our own labour to refit it — you pay nothing.

New air conditioning units

Units supplied through our installation packages may be returned or exchanged if defective on arrival (DOA) — report visible damage within 48 hours of installation and functional defects within 7 days. DOA units are exchanged for the identical model; if stock is unavailable, you may choose an equivalent model with price difference settled either way, or a full refund of the unit price.

Change of mind

Unopened, uninstalled units in original packaging may be returned within 7 days of delivery, less a 10% restocking fee and delivery costs. Once a unit is installed, change-of-mind returns are no longer possible — only warranty remedies apply.

How to make a claim

1. Contact us by phone, WhatsApp or email with your name, service address and receipt number.
2. Describe the issue — a photo or short video speeds everything up.
3. We confirm the remedy path (re-visit, replacement or refund) within 2 working days.

Nothing in this policy limits your rights under the Consumer Protection Act 1999 or any other applicable Malaysian law.

Contact

CoreKit Air Care Sdn. Bhd.
No. 17-2, Jalan Puteri 4/5, Bandar Puteri, 47100 Puchong, Selangor, Malaysia
Email: [email protected] · Phone: +60 12-337 8264